Terms & Conditions

• Welcome to the redbox.mv website and/or the REDBOX mobile app (the “Platform”). These Terms and Conditions govern your access and use of the Platform and the use of any services, information and functions made available by us at the Platform (“Services”). Before using this Platform or the Services, you must read carefully and accept these Terms and Conditions and all other terms and conditions and policies pertaining to the use of the Platform and/or the Services (collectively referred to as “Redbox Terms and Conditions”) and you must consent to the processing of your personal data as described in the Privacy Policy set out at https://www.redboxIndonesia.com/privacy/. By accessing the Platform and/or using the Services, you agree to be bound by RedBox Terms and Conditions and any amendments to the foregoing issued by us from time to time. If you do not agree to RedBox Terms and Conditions and the Privacy Policy, do not access and/or use this Platform and/or the Services.

• THE WAYBILL

  1.1. Any shipment is accepted by RB International Pvt. Ltd. through its employees and agents referred to collectively hereinafter as ‘REDBOX’ subject to the terms and conditions set out hereunder 1.2. The REDBOX Waybill is non non-negotiable and the shipper acknowledges that it has been prepared by the shipper or by REDBOX on behalf of the Shipper. 1.3. The responsibility of REDBOX for a shipment accepted under a Waybill ceases when the consignee acknowledges the receipt of the shipment by affixing his signature on the Return to Origin copy and/or the delivery sheet. 1.4. All shipments under the Waybill are carried at Owner's risk.

• SHIPPERS OBLIGATION AND ACKNOWLEDGEMENT

  2.1. By tendering materials for shipments via REDBOX it is deemed that the shipper agrees to the terms and conditions stated herein. 2.2. The Shipper warrants that he is the owner or the authorised agent of the owner of the goods transported hereunder and that the shipper hereby accepts REDBOX terms and conditions for itself and/or as an agent for and on behalf of any other person having any interest in the shipment. 2.3. The shipper warrants that each article in the shipment is properly described on this Waybill and it does not contravene the provisions of law for the time being in force and has not been declared by REDBOX to be unacceptable for transport as specified under Section 12 below and that the shipment is properly marked and addressed and packed to ensure safe handling. The shipper also accepts that the shipper or consignee can be contacted by REDBOX for the purpose of feedback or any query related to the shipments sent by the shipper. The shipper indemnifies REDBOX against any claim or liability related to this. 2.4. The shipper shall be solely liable for all costs and expenses (which shall without limitations include GST taxes and other government charges) related to the shipments and for costs incurred either in returning the shipment to the shipper or warehousing the shipment pending such return. 2.5. The Shipper accepts the condition that the shipment is being carried by REDBOX from point of rendering only up to the address shown on this Waybill and in case this shipment has to be rerouted/redirected/returned for any reason whatsoever, the shipper shall pay in advance all charges levied by REDBOX for such rerouting/redirection/return as per the normal schedule of REDBOX as also any GST, custom duties, warehousing charge, freight charges State Local Taxes and import duties etc. applicable thereon. REDBOX will hold such shipments at Destination mentioned on the Waybill for the maximum period of 10 days from the date of shipment. Thereafter, REDBOX reserves the right to destroy the shipment without informing the shipper and the shipper shall indemnify REDBOX against any claim or liability. 2.6. GST (Goods & Service Tax) The Shipper should ensure compliance as prescribed under GST based on consignment value with effective date of roll out by Government. Any non-compliance in generation of E-way bill by Shipper may result in delay in delivery/non-delivery of shipments booked. 2.7. GST shall mean any of the ‘Goods and Service Tax Act’ (GST) as may be applicable including Rules/amendments notified thereunder from time to time. 2.8. Packing of the material rendered for the shipment is the responsibility of the shipper including placement of such materials inside the containers supplied by REDBOX, if any, notwithstanding anything else in these terms and conditions.

• REDBOX RIGHT OF INSPECTION OF SHIPMENT

  3.1. REDBOX has the right but not the obligation to open and/or inspect the shipment. 3.2. REDBOX reserves the right to refuse shipments for not conforming to these terms and conditions without assigning any reasons whatsoever.

• CHARGEABLE WEIGHT

  Every shipment shall be charged by its total net weight.

• INSURANCE

  4.1. While REDBOX has developed a sophisticated tracking system for all shipments carried in its network and has experienced manpower to handle all shipments, THE SHIPPER may, if he so desires insure his shipments at his own costs. 4.2. REDBOX can arrange insurance of shipment on behalf of the shipper for the declared value of goods in respect of loss of or physical damage to such shipments. REDBOX shall be only responsible for the administrative facilitation and arrangement of the insurance policy. The said policy will be subject to the following terms and conditions: Shipper shall pay Freight on Value to REDBOX which will include applicable premium on the declared value and service charges of REDBOX. 'Shipments Insurance' does not cover any indirect loss or damage, or loss or damages caused on account of any delays in delivery of shipments. Loss or damage to the shipment shall be notified by the shipper/consignee to REDBOX immediately. The settlement of the claim shall be as per the assessment by the Surveyor appointed by the Insurance Company and shall be binding on the Shipper. Any difference between the amount claimed by the shipper and the actual settlement shall be borne by the Shipper and REDBOX will not be held liable under any circumstances. Notwithstanding anything slated hereinabove no claim shall be entertained under the Insurance Arrangement, if freight together with FOV charges are not paid by the shipper/consignee to REDBOX.