Privacy Policy

At Redbox Indonesia (“REDBOX”), we are committed to protecting the privacy of our customers. The purpose of this Privacy Policy is to inform you of RedBox's practices relating to the collection, use and disclosure of personal information that we may receive in association with our customers’ use of our shipping and related products and services, our customers’ access to or use of our websites, or other interactions our customers may have with us.

• Meaning of “Customer” and “Personal Information”

  For the purposes of this Privacy Statement, “customer” refers to anyone who uses RedBox’s products and services, whether as the shipper, receiver, arranger of the shipment or otherwise, anyone who uses RedBox’s websites, and anyone who has opted to receive email communications about RedBox’s products and services, special offers, promotions and service tips, and "personal information" means information about an identifiable individual ,but does not include the name, title or business address or telephone number of an employee of an organization.

• What Personal Information We Collect and How We Use It

  We collect personal information about every shipment tendered to RedBox so that we can provide our customers with the transportation and information services necessary to make shipping convenient, and bill our customers accurately for the products and services we provide to them. Examples of the personal information we collect in relation to shipments include:

  • contact information (such as name, address, e-mail address and personal telephone number); and
  • proof of identity (such as signature and government-issued photo identification); and
  • financial and billing information, such as credit card information.

• When We Disclose Personal Information

  We may transfer personal information to third parties engaged to assist us in providing products and services to our customers, to otherwise carry out one or more of the purposes described above, or to administer our distribution lists. Such third parties may include, among others, other transportation companies or local pick-up and delivery agents involved in the pick-up, transportation and delivery of shipments, customs brokers and information services/technology service providers. When transferring personal information to third parties, we use contractual or other means to provide a level of protection comparable to our own level of protection while the personal information is in the third party’s custody. Due to the location of some of these third parties or the location of their computer servers, personal information may sometimes be transferred, processed and held outside of Maldives or on virtual servers.

  We reserve the right to co-operate fully with local, provincial, state and federal officials in any investigation relating to any personal information (including private electronic communications transmitted on any RedBox website) or any purported unlawful activities. We also reserve the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual direct or indirect sale, merger or other transfer of the assets or shares of RB INTERNATIONAL PVT LTD. or a division thereof, provided that the third party agrees to adhere to the principles expressed in this Privacy Statement and the information does not constitute all or substantially all of the assets being transferred.

  Except as stated above, we will not, without our customers’ consent, sell, share, transfer, license, trade or rent personal information received from them to others.

• How We Obtain Consent

  Anyone may withdraw consent to RedBox’s further use, retention or disclosure of their personal information at any time, subject to legal or contractual restrictions and reasonable notice. Consent may be withdrawn by contacting RedBox at info@redbox.mv. We will inform the person who is withdrawing his or her consent of the implications of doing so.

• Withdrawing Consent

  Anyone may withdraw consent to RedBox’s further use, retention or disclosure of their personal information at any time, subject to legal or contractual restrictions and reasonable notice. Consent may be withdrawn by contacting RedBox at info@redbox.mv. We will inform the person who is withdrawing his or her consent of the implications of doing so.

• Cookies

  A cookie is a small file containing information that a website creates when you visit it. A cookie can track how and when someone uses a website and/or other websites which they visited and can store that information. There are two common types of cookies: "session cookies" and "persistent cookies". Session cookies store information only for the length of time that someone is connected to a website -- they are not written onto the person’s hard drive. Once the person leaves the website, the originator of the cookie no longer has the information that was contained on it. We use session cookies as an additional security feature.

  When our customers log on to our websites and are authenticated through their User ID and password, a cookie will store the identification number of their browser. Throughout their session, the session cookie acts as a type of digital signature to identify our customer’s current session to the web server. The web server will monitor our customer’s browser number to ensure that, at all times during the session, we are dealing with our customer. We also use session cookies to track our customers’ visits to our website. We use that information to determine the type of information that our customers are looking for on our website and to improve our website. We use information about the site our customers visited immediately prior to our site to assess the viability of links to our site that we have created on third party sites.

  The information stored in "persistent cookies" is written onto our customer’s hard drive and remains there until the expiry date of the cookie. From time to time, we use persistent cookies to store non-sensitive personal information. Currently, most browsers do not distinguish between session cookies and persistent cookies. For our websites to operate, our customer’s browser must be set to accept cookies. If a customer is concerned about having his or her browser enabled to accept cookies while he or she is surfing other websites, we recommend that his or her browser be set to notify him or her when it is receiving a cookie. This gives the customer the ability to accept or reject cookies presented by the web server he or she is visiting. We suggest contacting the browser’s programmer on how to do this.